1. Today: nothing to refund
Red Start Journal is free. Nothing is for sale and we charge nothing, so there is nothing to refund yet. This page is ready for the day paid plans open. Before then we will tell members by email and update the date above.
2. 14 days to change your mind
If you live in the EU you can withdraw from a plan within 14 days of buying it, without giving a reason.
- Not started yet: you get everything back.
- Started straight away: at checkout you can ask for the plan to start at once. If you then withdraw within the 14 days, you pay only for the days you used and get the rest back.
This applies to the first purchase of a plan, monthly or yearly. Renewals are covered by "Cancelling a plan" below.
3. Cancelling a plan
Plans renew until you cancel. Cancel any time in your account (Settings → Plan), in two clicks. Your plan keeps running to the end of the period you paid for, then stops; you are not charged again.
We remind you by email before a yearly plan renews. If a yearly plan renewed and you did not mean it to, write to us within 14 days of the renewal and we refund it in full, as long as you have not used the paid features since.
4. When we get it wrong
You get your money back, in full or for the unused part, when:
- you were charged twice, charged the wrong amount, or charged after cancelling;
- a paid feature you bought does not work and we cannot fix it in reasonable time;
- we change or remove something central to your plan, and you choose to cancel;
- we close a paid app or the whole service.
These come on top of your legal rights as a consumer, which this page never limits.
5. How to ask
Write to support@redstartjournal.com from the address on your account, saying which plan and that you want to withdraw or get a refund. A plain sentence is enough; you can also use the form below. We confirm we received it, usually within two working days.
6. How the money comes back
We refund within 14 days of your request, to the same card or account you paid with, in the currency you paid in. There is no fee for it. Your bank may take a few more days to show it.
7. Withdrawal form
You don't have to use it, but you can copy this into an email:
To Red Start Journal, support@redstartjournal.com:
I hereby give notice that I withdraw from my contract for the following service: [plan name], bought on [date].
Name: [your name]. Account email: [your email]. Date: [today's date].
Our terms cover the rest of how plans work, and the privacy notice how we handle your data.